Shipping & Returns

Discreet & Secure!!

All items are shipped in plain, unmarked boxes. There is no way to determine the contents of the package without opening the package. The 'Ship From' address will also be from a discreet company name. All charges on your credit card will also show as NatleeEllis,LLC. We respect your privacy and therefore, we never send catalogs or advertisements of any kind to your mailing address. 

FREE Shipping

FREE Shipping is ONLY VALID on US orders. All orders $49+ will be shipped free via Standard Shipping unless otherwise selected during checkout.

Shipping Rates

All orders are shipped via UPS or USPS. Orders over 2LBS are shipped via UPS and smaller order shipped via USPS.

Estimated Shipping Transit Times:
Standard Shipping: 3-6 Business Days
Expedited Shipping: 2-5 Business Days
2 Day Shipping: 1-2 Business Days

2 Day and Expedited shipments are shipped Same Day, if ordered by 1:00 PM EST (Monday - Friday).

All Orders are shipped within 24 hours.

Return Policy

We will gladly replace an item if it is defective. Merchandise is eligible for return under these policies within 15 days of purchase. If you are unsatisfied with your item(s), you may be eligible for an exchange. Only items $100 and under are eligible for exchange due to dissatisfaction. Due to the nature of these items, refunds are only provided if you never received your items. A 20% restocking fee as well as the shipping & handling fee are deducted from the refund if delivery is refused.

Dedicated support team

Any questions about an item, our shipping processes, etc, please do not hesitate to contact our support team. We guarantee response within 24 business hours (Monday - Friday).